Job Description
Join Omaha Connect Solutions as a Customer Service Representative and deliver exceptional remote support to clients across Omaha, NE and Texas! We're hiring immediately for motivated professionals to handle inbound/outbound communications, resolve inquiries, and maintain customer satisfaction in a dynamic work-from-home environment. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact.
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat with empathy and professionalism
- Resolve billing inquiries, technical issues, and product concerns using CRM systems
- Document all customer interactions and update records in Salesforce with precision
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Maintain 95% customer satisfaction score through active listening and solution-focused communication
- Participate in weekly performance reviews and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while meeting KPIs
- Must reside in Omaha, NE or Texas with flexible availability