Job Description
Join our award-winning customer success team as a Customer Service Representative and become the voice of innovation! We're urgently seeking empathetic problem-solvers to deliver exceptional remote support for our cutting-edge tech products. This fully remote role offers competitive pay, comprehensive benefits, and the opportunity to grow your career while making a real impact in our customers' lives.
At TechConnect Solutions, we believe in empowering our team members with flexible schedules, professional development stipends, and a supportive virtual environment. If you're passionate about technology and thrive in helping others, we want you on our team!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for our SaaS platform
- Resolve technical issues and troubleshoot software problems with precision
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with engineering teams to escalate complex technical challenges
- Proactively identify opportunities to improve customer experience workflows
- Meet monthly performance metrics including CSAT and resolution time
- Participate in ongoing training to master new product features
Qualifications
- Minimum 2 years of customer service or technical support experience
- Proficiency with CRM platforms (Salesforce/Zendesk) and ticketing systems
- Exceptional written and verbal communication skills in English
- Strong problem-solving abilities and emotional intelligence
- High-speed home internet connection and quiet workspace
- Ability to work flexible shifts including weekends
- Associate degree or equivalent technical certification preferred
- Experience with SaaS products or software troubleshooting a plus