Job Description
Join ConnectCare Solutions as a Customer Service Representative and launch your career in the growing healthcare industry! We're seeking motivated individuals with no prior experience to provide exceptional support to patients via phone and chat. Enjoy the flexibility of working remotely while receiving comprehensive training and competitive benefits. If you're a compassionate communicator ready to make a difference, apply today!
Responsibilities
- Handle inbound/outbound calls and digital communications with patients and healthcare providers
- Accurately document patient information and case details in electronic health records
- Resolve inquiries regarding billing, appointments, and insurance coverage
- Adhere to HIPAA compliance protocols and data security standards
- Collaborate with medical teams to ensure seamless patient care coordination
- Meet daily performance metrics including call quality and resolution rates
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong verbal communication and active listening skills
- Ability to type 30+ words per minute with accuracy
- Proficient with basic computer applications (email, browsers, MS Office)
- Must have reliable high-speed internet and quiet home office space
- Pass background check and drug screening
- Flexible availability including evenings and weekends