Job Description
Join our award-winning call center team and serve your Long Beach community from home! Coastal Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional remote support. Enjoy flexible scheduling, comprehensive benefits, and the pride of supporting local businesses while working in a fully virtual environment. We provide all necessary equipment and training – you just bring your dedication to customer excellence.
Why Join Us?
- Work 100% remotely from anywhere in Long Beach
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues for Long Beach-based clients
- Document all interactions in CRM systems with accurate and detailed notes
- Meet/exceed key performance metrics including average handle time and customer satisfaction
- Collaborate with team members to maintain consistent service quality
- Participate in ongoing training to enhance product knowledge and communication skills
- Identify and escalate complex issues to senior support staff
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Strong communication skills with clear, articulate speech
- Ability to work independently in a remote setting
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection and quiet workspace
- Flexibility to work evenings/weekends as needed
- Reside in the Long Beach metropolitan area