Job Description
Join ConnectCare Solutions as a Customer Service Representative and become a vital part of our dynamic remote team! We're urgently seeking compassionate professionals to deliver exceptional support to clients across Florida and Georgia. Enjoy the flexibility of working from home while making a real impact in our fast-paced healthcare technology sector. With competitive pay, comprehensive training, and career advancement opportunities, this is your chance to thrive in a supportive environment where your skills are valued.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding billing, technical issues, and service plans
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality and resolution times
- Continuously update product knowledge to provide accurate information
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in healthcare/tech industry
- Exceptional communication skills with clear articulation
- Proficient in CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet and quiet home office setup
- Must reside in Florida or Georgia