Job Description
Join Tampa Connect Solutions as a Work From Home Customer Service Representative and become the voice of our valued clients! We're seeking energetic professionals to deliver exceptional support experiences from the comfort of your home office. This immediate hire opportunity offers competitive pay, comprehensive training, and a flexible remote schedule while serving Florida's growing business community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, CSAT)
- Collaborate with team leads for continuous improvement
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (required)
- 6 months+ customer service/call center experience
- Quiet, dedicated home office space
- Reliable high-speed internet & headset
- Strong communication & problem-solving skills
- Ability to work flexible shifts (including evenings)
- Basic computer proficiency