Job Description
Join our award-winning call center team and make a real impact from home! ConnectCare Solutions is urgently hiring motivated Customer Service Representatives in San Antonio to deliver exceptional support to our clients. Enjoy a flexible remote work environment with comprehensive training, career advancement opportunities, and a supportive team culture. We offer competitive pay, health benefits, and quarterly performance incentives. Perfect for career changers or experienced professionals seeking stability and growth.
Why Join Us?
- 100% remote work opportunity
- Paid training and certification
- Career path into leadership roles
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within SLA targets
- Document interactions accurately in CRM systems and maintain data integrity
- Collaborate with technical teams to resolve complex account issues
- Meet/exceed quality metrics for call handling and customer satisfaction
- Participate in continuous improvement initiatives and team huddles
- Adhere to compliance protocols and data security standards
Qualifications
- Minimum 1 year customer service or call center experience
- High school diploma or equivalent; college degree preferred
- Exceptional communication skills and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Valid Texas work authorization and clear background check