Job Description
Join our award-winning customer service team as a Work From Home Customer Service Representative! We're urgently hiring passionate professionals to deliver exceptional support to our clients in Raleigh, NC and beyond. Enjoy the flexibility of remote work while making a real impact on customer satisfaction.
This is a full-time, permanent position offering competitive compensation, comprehensive benefits, and career growth opportunities. As a key member of our support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency.
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats with professionalism and patience
- Resolve billing, technical, and product inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and escalate complex issues to senior team members
- Meet/exceed performance metrics including CSAT scores, resolution times, and first-call resolution rates
- Collaborate with cross-functional teams to improve customer experience workflows
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed