Job Description
Join our award-winning team as an immediate-hire Customer Service Representative! We're seeking empathetic professionals to deliver exceptional remote support for Fortune 500 clients. This 100% work-from-home role offers competitive pay, comprehensive benefits, and career advancement opportunities. No commute, flexible scheduling, and cutting-edge virtual tools provided. If you thrive in customer-centric environments and want to make an impact from home, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within SLAs
- Document interactions in Salesforce CRM with precision and detail
- Collaborate with tech teams to troubleshoot complex product issues
- Proactively identify upsell opportunities based on customer needs
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in bi-weekly virtual training sessions for skill development
- Adhere to HIPAA/GDPR compliance protocols for sensitive data handling
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication with neutral accent
- High-speed internet connection and quiet home office space
- Ability to multitask in fast-paced virtual environments
- Associates degree in Business or related field preferred
- Must be Jacksonville, FL resident for local compliance
- Availability to work evenings/weekends as needed