Job Description
Join Coastal Connect Solutions as a Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking passionate individuals to serve our Virginia Beach community through virtual call center operations. Enjoy flexible scheduling, comprehensive training, and a supportive remote team environment while making a real impact on customer satisfaction. No commute, no office politics—just meaningful work with growth opportunities.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with remote team members for complex case escalation
- Participate in ongoing training to enhance product knowledge
- Maintain confidentiality of customer data and company policies
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Quiet, dedicated home office space with reliable internet
- Strong typing skills (35+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Previous remote work experience a plus
- Background check and drug screen required