Job Description
Join our award-winning customer experience team at Apex Solutions Group, where we empower remote professionals to deliver exceptional service from the comfort of their homes. As a leading provider of innovative support solutions, we're urgently seeking dedicated Customer Service Representatives in Jacksonville, FL to join our growing family. Enjoy competitive pay, comprehensive benefits, and a flexible work environment while making tangible impacts on our clients' success.
What We Offer:
- 100% remote work opportunity with no commute
- Health, dental, and vision insurance
- Paid training and career development programs
- Generous PTO and company holidays
- Equipment stipend for home office setup
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for better service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or virtual environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and dedicated workspace
- Ability to work flexible hours including evenings/weekends as needed
- Passion for customer advocacy and continuous improvement