Job Description
Join our dynamic team as a Work From Home Customer Service Representative and become the voice of our brand! We're seeking empathetic and tech-savvy professionals to deliver exceptional customer experiences remotely. This immediate hire opportunity offers flexible hours and competitive benefits while supporting our clients in Minneapolis and beyond. No commute, no office politics—just pure customer satisfaction from your home office.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for call volume, resolution time, and CSAT
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid roles
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends