Job Description
Join Washington DC's premier call center team at our exclusive hiring event! Capital Connect Solutions is seeking passionate customer service professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
- Identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends/evenings)
- U.S. work authorization and clear background check
- Previous customer service experience preferred
- Type 35+ WPM with high accuracy