Job Description
Launch your career in customer support with our comprehensive paid training program! SupportPro Solutions is seeking motivated Chat Support Agents in Jacksonville, FL. Enjoy competitive hourly pay with weekly payouts, flexible scheduling, and opportunities for advancement. No prior experience required – we provide all training!
Join our award-winning team and help customers resolve issues via chat while developing valuable communication and problem-solving skills. Our supportive environment offers growth into senior roles and competitive benefits.
Responsibilities
- Provide exceptional customer support via live chat platform
- Resolve technical and billing inquiries efficiently
- Document customer interactions in CRM systems
- Collaborate with team members for complex issue resolution
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training and skill development
- Maintain product knowledge of company services
Qualifications
- High school diploma or equivalent (required)
- Strong typing skills (40+ WPM)
- Excellent written communication abilities
- Basic computer proficiency
- Customer service mindset with empathy
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work
- Flexible availability including weekends (if applicable)