Job Description
Join Boston's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in our downtown Boston hub. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to maintain service standards
- Meet/exceed performance metrics (call quality, resolution time)
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends
- Bilingual (Spanish/Portuguese) candidates strongly preferred
- Positive attitude and resilience under pressure