Job Description
Join CityConnect Solutions as a Customer Service Specialist and kickstart your career in one of America's most vibrant cities – all from the comfort of your home! We're seeking motivated individuals with no prior experience to deliver exceptional support to our Boston-based clients. Enjoy competitive pay, comprehensive training, and a flexible remote work environment while growing your professional network.
Why Choose Us?
- Industry-leading onboarding program
- Health/dental/vision benefits
- 401(k) with company match
- Professional development stipend
- Virtual team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain detailed customer interaction records
- Collaborate with internal teams for complex solutions
- Meet weekly performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
- Participate in quarterly training sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Reliable high-speed internet connection
- Ability to work independently in remote setting
- Customer service mindset (no experience required!)
- Availability for evening/weekend shifts (1-2 days/week)