Job Description
Join our award-winning customer service team in sunny Tampa, FL! We're seeking dynamic individuals to deliver exceptional support experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in our state-of-the-art facility. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call handling and resolution
- Participate in ongoing training programs
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and active listening skills
- Ability to type 40+ WPM
- Proficient with CRM software and multitasking
- Flexible schedule availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Passion for helping others succeed