Job Description
Join our award-winning customer service team in Philadelphia and start your new career immediately! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
Why Choose Us?
• Same-week onboarding
• Paid training program
• Performance-based bonuses
• Flexible scheduling options
• Modern downtown facility
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Upsell products/services when appropriate
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Philadelphia
- Flexible availability (including weekends)
- Background check required