Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're hosting an exclusive hiring event in Memphis for motivated individuals who thrive in fast-paced environments. As a global leader in client support solutions, we offer competitive compensation, comprehensive benefits, and clear career advancement paths. Our Memphis facility features modern workspaces, flexible scheduling, and a supportive culture focused on employee growth.
Why Apply? On-the-spot interviews, same-day offers, and immediate start dates available. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns using CRM systems and escalation protocols
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads on process improvements
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Proficiency in Microsoft Office and basic tech troubleshooting
- Flexibility to work evenings/weekends (paid overtime available)
- Positive attitude and resilience under pressure
- Must pass background check and drug screen