Job Description
Join our dynamic team as a Customer Service Specialist and launch your career in Washington DC's thriving service industry! No prior experience is required – we provide comprehensive paid training to ensure your success. This full-time role offers competitive compensation, growth opportunities, and a supportive environment where your contributions are valued. If you're a motivated individual with excellent communication skills and a passion for helping others, this is your chance to build a stable career in one of the nation's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet performance metrics for call volume and resolution times
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Must pass pre-employment background check