Job Description
Join Coastal Connect Solutions as a Customer Service Specialist and become the voice of our valued clients! We're seeking passionate professionals to deliver exceptional remote support from the comfort of your Virginia Beach home. Enjoy a competitive salary, comprehensive benefits package, and flexible scheduling while making a real impact on customer satisfaction.
Our award-winning team provides industry-leading training and career advancement opportunities. If you thrive in dynamic environments and possess exceptional communication skills, this is your chance to join a rapidly growing customer service leader.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service modifications
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Quiet, dedicated home office environment with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Type minimum 40 WPM with high accuracy