Job Description
Join Tampa's premier customer service team at our exclusive hiring event! We're seeking dynamic individuals to represent leading brands while delivering exceptional support. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in the heart of downtown Tampa. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads for continuous improvement
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Tampa
- Available for flexible shifts including weekends