Job Description
We are seeking a motivated and friendly Customer Support Representative to join our growing team in Jacksonville, FL. If you are looking for an entry-level position with paid training and the potential for rapid career advancement, this is the perfect opportunity for you.
As a Chat Specialist, you will be the first point of contact for our clients, assisting them with inquiries via live chat. We value clear communication, patience, and a positive attitude. No prior experience is required—we provide comprehensive training to get you up to speed quickly.
Why Join Us?
- Paid Training Program: Learn the ropes without any upfront costs.
- Career Growth: Opportunities for promotion to Team Lead or Management.
- Flexible Schedule: Work full-time or part-time to fit your lifestyle.
- Modern Tools: Work with top-tier CRM software and communication platforms.
Don't let a lack of experience hold you back. Apply today to start your journey in the customer service industry!
Responsibilities
- Manage Live Chat Inquiries: Respond to customer messages in real-time with empathy and professionalism.
- Resolve Issues: Troubleshoot basic customer problems and provide accurate solutions or escalate when necessary.
- Product Knowledge: Learn and demonstrate a deep understanding of our products and services to assist clients effectively.
- Documentation: Accurately log customer interactions and feedback into the CRM system.
- Maintain Tone: Ensure all communications adhere to our brand voice and customer service standards.
- Upsell & Cross-sell: Identify opportunities to suggest additional products or services to meet sales targets.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is a plus but not required (we train).
- Skills: Strong typing skills (40+ WPM) and basic computer proficiency.
- Availability: Must be available to work full-time hours, including weekends and holidays.
- Internet: Stable high-speed internet connection and a dedicated workspace.
- Communication: Excellent written English skills with the ability to convey complex information simply.