Job Description
Are you looking for a rewarding Work From Home career?
Apex Support Solutions is currently hiring Chat Support Representatives based in New York. We are looking for friendly, patient, and articulate individuals who want to start their customer service journey with no experience required.
As a remote Chat Support Agent, you will be the friendly voice and text face of our brand, assisting customers with inquiries via live chat. We provide comprehensive training to ensure you feel confident and prepared to handle every interaction.
Why Apply?
- 100% Remote Work: Set up your home office and work from anywhere in New York.
- No Experience Needed: We provide full training on our systems and products.
- Flexible Schedule: Choose shifts that fit your lifestyle.
Responsibilities
- Respond to Customer Inquiries: Engage with customers via live chat platforms to resolve issues and answer questions professionally.
- Troubleshooting: Assist customers with product troubleshooting and guide them through simple technical solutions.
- Documentation: Accurately document customer interactions and feedback in our CRM system.
- Upselling: Identify opportunities to recommend additional products or services to enhance customer satisfaction.
- Follow-up: Ensure customer satisfaction by following up on open tickets and resolving outstanding issues.
Qualifications
- Communication Skills: Excellent written communication skills with a professional and friendly tone.
- Internet Connection: A reliable high-speed internet connection is mandatory.
- Computer Proficiency: Basic computer skills and familiarity with web browsers.
- Availability: Ability to work flexible hours, including evenings and weekends, as required.
- Education: High school diploma or equivalent required.