Job Description
Are you a proactive problem solver looking for a career with growth potential? Apex Support Systems is hiring Customer Support Representatives to join our dynamic team in San Jose, CA. We specialize in delivering exceptional service to our clients and are seeking motivated individuals to handle our high-volume weekend operations.
We believe in investing in our team. That is why we offer complimentary paid training to ensure you have the skills and confidence to succeed from day one.
Why Apply?
- Competitive Pay: Earn between $20 and $28 per hour based on experience.
- Weekend Flexibility: Enjoy your weekdays off while earning a great income.
- Remote Options: Work from the comfort of your home or our San Jose office.
- Career Growth: Clear pathways for promotion to Team Lead or Management roles.
Responsibilities
- Provide exceptional live chat support to customers, addressing inquiries and resolving issues efficiently.
- Assist clients with product troubleshooting, account management, and technical navigation.
- Maintain a professional, empathetic, and positive tone in all written communications.
- Document customer interactions and solutions accurately in the CRM system.
- Identify trends in customer feedback and suggest improvements to the support team.
- Collaborate with cross-functional teams to escalate complex cases.
- Meet or exceed daily and weekly performance metrics (response time, CSAT score).
Qualifications
- High school diploma or GED required.
- Excellent written English skills with a focus on grammar and clarity.
- Typing speed of 40+ WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Must be available to work weekends (Saturday and Sunday).
- Previous customer service experience is a plus but not mandatory.
- Ability to stay calm under pressure and handle difficult situations with grace.