Job Description
Join MemTech Solutions as an Entry-Level Customer Support Specialist and launch your career in a dynamic, growth-oriented environment! We're seeking passionate individuals to deliver exceptional customer experiences while developing valuable skills in communication, problem-solving, and technology. Enjoy competitive pay, comprehensive training, and a supportive team culture in the heart of Memphis.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product-related questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution times and customer satisfaction
- Continuously update product knowledge through training modules
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Positive attitude and commitment to customer satisfaction