Job Description
Join InnovateTech Solutions as an entry-level Customer Support Specialist and launch your career in the heart of Raleigh's thriving tech scene! We're seeking passionate individuals who love helping others and want to grow with a dynamic team. As a key member of our support family, you'll be the first point of contact for our valued clients, delivering exceptional service that turns challenges into opportunities. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture where your voice matters. Ready to make an impact? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and troubleshoot product-related concerns efficiently
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex problems
- Contribute to knowledge base articles and process improvements
- Meet monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or technical support experience
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including occasional weekends
- Passion for technology and continuous learning