Job Description
Join ConnectSphere Solutions as a Customer Support Specialist and become the voice of our valued clients from the comfort of your home office. We're seeking empathetic communicators to resolve inquiries, enhance customer satisfaction, and drive retention through exceptional service. Enjoy flexible scheduling, comprehensive training, and a collaborative remote team environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer calls via VoIP with professionalism and empathy
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in weekly team meetings and continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in call center environments
- Proficient with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Excellent verbal/written communication with active listening skills
- Ability to multitask while maintaining composure under pressure
- High-speed home internet and quiet workspace required
- Illinois residency and willingness to undergo background check