Job Description
Join our award-winning customer service team in Columbus! We're seeking passionate individuals to deliver exceptional experiences to our growing client base. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation for on-site shifts