Job Description
Are you looking for an Immediate Start opportunity in Los Angeles with a Weekend Shift? We are seeking a dedicated Customer Support Specialist to join our elite team at Apex Digital Solutions.
As a key member of our support staff, you will provide exceptional service to our clients during peak weekend hours. We offer a dynamic environment, competitive pay, and rapid career progression. This is a fantastic role for individuals seeking stable, high-volume work starting immediately.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with speed and accuracy.
- Manage a high volume of tickets while maintaining a 100% satisfaction rating.
- Escalate technical issues to the appropriate engineering teams promptly.
- Maintain detailed records of all interactions in our CRM system.
- Collaborate with cross-functional teams to improve product features based on user feedback.
Qualifications
- Minimum of 1 year of customer support experience in a tech or service industry.
- Proven ability to work rotating weekend schedules (Saturday and Sunday).
- Strong problem-solving skills and technical aptitude.
- Excellent verbal and written communication skills.
- High school diploma or equivalent; Associate’s degree preferred.