Job Description
Are you looking for a role that offers the stability of full-time employment with the flexibility of weekend hours? Apex Solutions is seeking a dedicated Weekend Operations Specialist to join our dynamic team in New York City.
As a market leader, we understand the importance of work-life balance. Our weekend roles allow you to maintain a full-time schedule while enjoying your weekdays free for personal commitments, hobbies, or additional education.
Why Join Us?
- Flexible Scheduling: Choose between rotating weekend shifts that fit your lifestyle.
- Competitive Pay: Earn between $22.00 - $28.00 per hour.
- Modern Environment: Work in a state-of-the-art office in the heart of Manhattan.
We are looking for problem-solvers who thrive in a fast-paced environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during peak weekend hours.
- Resolve complex issues efficiently while maintaining a high Customer Satisfaction Score (CSAT).
- Collaborate with the weekday team to ensure seamless service continuity.
- Document all customer interactions and feedback accurately in the CRM system.
- Identify trends in customer feedback and propose process improvements.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or retail operations.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) with availability for occasional shifts.
- Proficiency in Microsoft Office Suite and CRM software.