Job Description
Join our dynamic call center team and get paid DAILY for your work! ConnectCall Solutions is seeking motivated individuals for immediate full-time contract positions in Dallas, TX. Enjoy flexible shifts, comprehensive training, and a supportive environment where your contribution is recognized instantly. Virginia Hiring Event Alert: We're hosting a special recruitment event in Virginia on October 25th for similar roles – inquire today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet or exceed daily performance metrics (call volume, quality, resolution time)
- Collaborate with team members to improve customer satisfaction
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Strong communication and active listening skills
- Ability to type 30+ WPM with data entry accuracy
- Reliable transportation and punctuality
- Basic computer proficiency (CRM software, MS Office)
- Flexible availability including evenings/weekends