Job Description
Join Austin's fastest-growing call center and get paid DAILY! ConnectNow Solutions is hiring motivated Customer Service Representatives for our Austin hub with immediate opportunities in Florida too. Enjoy paid training, flexible schedules, and weekly bonuses in a dynamic, supportive environment.
Why Choose Us?
- Daily Pay Option: Access your earnings every single day
- Paid Training: Comprehensive 2-week program with certification
- Career Growth: Clear advancement paths to Team Lead/Supervisor
- Benefits Package: Health insurance, 401(k), and paid time off
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Flexibility to work evenings/weekends (rotational schedule)
- Pass background check and drug screen
- Authorized to work in the US