Job Description
Join our award-winning customer service team in Wichita and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to local clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. Start your career with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics for resolution times
- Contribute to process improvement initiatives
- Represent our brand with professionalism and positivity
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends
- Local residency in Wichita area required