Job Description
Join our elite team at Premiere Contact Solutions for an exclusive hiring event targeting daily pay call center positions in Charlotte! We're seeking motivated professionals to deliver exceptional customer experiences while enjoying the flexibility of same-day pay. This is your chance to launch a rewarding career in customer service with industry-leading benefits and growth opportunities.
Why Choose Us?
- Same-day pay through our daily pay program
- Comprehensive health benefits (Day 1)
- Paid training and career advancement paths
- Modern, high-energy work environment
- Competitive hourly rates + performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service standards
- Participate in ongoing training and coaching sessions
- Adapt to new technologies and processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication skills
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Passion for delivering outstanding customer experiences
- Must pass background check and drug screening