Job Description
Join our award-winning call center team and get paid DAILY! We're hiring immediately for customer service representatives at our Long Beach facility. No experience necessary – we provide comprehensive training and competitive benefits. Work in a modern, tech-driven environment with flexible scheduling options and advancement opportunities.
Why Apply Today?
- Daily pay through our instant payroll system
- Comprehensive health benefits after 60 days
- Performance-based bonuses and incentives
- Free parking and metro-accessible location
- Career growth into leadership positions
Responsibilities
- Handle 80+ inbound/outbound calls daily with professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Collaborate with team members to improve service quality
- Adhere to HIPAA/FCC compliance protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Typing speed of 35+ WPM with 90% accuracy
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends required)
- Proficient with Windows OS and CRM software
- Pass background check and drug screening
- Bilingual (English/Spanish) highly desirable