Job Description
Join our award-winning customer service team and become the voice of our thriving Los Angeles community! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support while our city sleeps. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a supportive remote work environment. Help us transform customer experiences while advancing your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in ongoing training and process improvements
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and multitasking tools
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred