Job Description
Join ConnectCall Solutions and transform your career with daily pay! We're seeking dynamic Call Center Agents in Portland, OR to start immediately. Enjoy the flexibility of getting paid daily while delivering exceptional customer experiences. Our modern downtown office offers a collaborative environment with cutting-edge technology and growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently using CRM systems
- Meet/exceed performance metrics (call handle time, CSAT scores)
- Document all interactions accurately in compliance with protocols
- Collaborate with team members to optimize service quality
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Type 40+ WPM with strong computer navigation skills
- Exceptional communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Reliable transportation to downtown Portland location
- Must pass background check and drug screening