Job Description
Join Boston's fastest-growing customer service team with same-day pay and paid training! We're hiring enthusiastic Call Center Agents to deliver exceptional support for major brands. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy flexible scheduling, performance bonuses, and weekly team events. Start earning immediately after training with our innovative daily pay option through our payroll partner.
Why Choose ConnectCare?
• Earn daily instead of waiting for payday
• 100% paid training program (4 weeks)
• Career advancement opportunities to Team Lead
• Comprehensive benefits package (after 90 days)
• Modern downtown Boston office near transit hubs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and productivity
- Collaborate with team members to improve service standards
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written and verbal)
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for hybrid work options
- Previous call center experience preferred but not required
- Must pass background check and drug screen
- Availability to work flexible shifts including evenings/weekends