Job Description
Join our immediate hiring event for high-energy Call Center Agents in Tampa, FL and New York! Enjoy daily pay, flexible schedules, and comprehensive training. We're seeking professionals to deliver exceptional customer experiences across multiple industries.
Why Apply?
- Same-day pay via PayActiv
- Free parking and transit reimbursement
- Health benefits after 90 days
- Performance bonuses
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools (Salesforce)
- Meet/exceed quality and productivity metrics (25+ calls/hour)
- Document interactions accurately in compliance systems
- Collaborate with team to improve service efficiency
- Participate in weekly performance reviews
- Adapt to changing product/service protocols
Qualifications
- 6+ months call center or customer service experience
- Minimum 45 WPM typing speed
- Proficient with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work rotating shifts (including weekends)
- High school diploma or equivalent
- Background check required
- Spanish bilingual a plus for NY roles