Job Description
Join MetroTech Solutions as a Night Shift Chat Support Specialist and become the digital voice of our clients! We're seeking tech-savvy communicators to deliver exceptional customer service via live chat during overnight hours. This immediate-start opportunity in Northern Virginia offers competitive pay, comprehensive benefits, and career growth in a dynamic tech environment. Work remotely from home while supporting prestigious clients across the DMV area.
What We Offer:
- Immediate start with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Provide real-time chat support for enterprise clients across multiple industries
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support teams for complex issue escalation
- Adhere to SLAs with average response time under 90 seconds
- Participate in monthly process improvement workshops
- Monitor chat channels during overnight shifts (11 PM - 7 AM)
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service or technical support experience
- Exceptional written communication skills with professional tone
- Ability to multitask across 3-5 concurrent chat conversations
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Must be available for full-time night shift schedule
- US citizenship or permanent residency required
- Reliable high-speed internet connection