Job Description
Join Coastal Connect Solutions and transform your career with our revolutionary daily pay program! We're seeking motivated Customer Service Representatives to join our dynamic Virginia Beach call center team. No experience needed – we provide comprehensive paid training to ensure your success. Enjoy same-day pay through our partnership with DailyPay, competitive hourly wages, and a supportive work environment. Benefit from flexible scheduling options, career advancement opportunities, and comprehensive health benefits. Start earning tomorrow with our paid training program!
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve customer inquiries with empathy and professionalism
- Meet/exceed performance metrics (call quality, resolution time)
- Utilize CRM systems to document interactions and track cases
- Collaborate with team members to improve service processes
- Adhere to compliance regulations and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred (not required)
- Reliable internet connection for remote training components
- Flexible availability including evenings and weekends
- Pass background check and drug screening
- Must be authorized to work in the United States