Job Description
Join LocalCare Solutions and transform your career with our revolutionary daily pay program! We're seeking passionate Customer Service Representatives to serve our Cleveland community while enjoying the flexibility of remote work from New York. As a cornerstone of our client support team, you'll deliver exceptional service with next-day payment processing – no more waiting for biweekly checks!
Why Choose Us?
- Daily pay option via PayActiv (access earnings within 24 hours)
- Comprehensive benefits package including medical/dental/vision
- 401(k) with 6% company match
- Paid training and career advancement pathways
- Modern home office equipment provided
Whether you're in our downtown Cleveland office or working remotely from New York, you'll be part of a mission-driven team committed to financial wellness for all employees.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and technical support issues
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams on complex escalations
- Maintain 95% customer satisfaction score metrics
- Participate in daily team huddles and continuous improvement initiatives
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Type 45+ WPM with 98% accuracy
- Exceptional problem-solving and de-escalation skills
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends