Job Description
Join our exclusive hiring event for Customer Service Representatives with DAILY PAY! No more waiting for bi-weekly checks – get paid instantly for every shift worked. We're seeking passionate individuals to deliver exceptional customer experiences at our Fortune 500 clients in Dallas and Virginia.
Why Nexus Solutions Group?
- Daily pay via PayActiv (access earnings after each shift)
- Comprehensive benefits starting Day 1 (health/dental/vision)
- Paid training & career advancement pathways
- Flexible scheduling & remote options
- Recognition programs & performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with team to address escalations and process improvements
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Act as brand ambassador through professional communication
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Must pass background check & drug screening
- Reliable transportation for on-site shifts in Dallas/VA