Job Description
Join ExpressCare Solutions and transform your career with our revolutionary daily pay program! We're immediately hiring passionate Customer Service Representatives for our Louisville hub. Enjoy the financial flexibility of same-day pay while delivering exceptional support to local clients. This isn't just a job – it's your ticket to stability and growth in Kentucky's thriving service industry.
Our team culture celebrates achievement, offers comprehensive benefits, and provides clear advancement paths. As a community-focused employer, we prioritize your work-life balance through consistent schedules and performance-based rewards.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics and quality standards
- Collaborate with cross-functional teams to improve service delivery
- Participate in quarterly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities