Job Description
Launch your career with Innovate Solutions Group! We're hosting an exclusive hiring event for Entry-Level Customer Service Representatives in Wichita, KS. Join our award-winning team where your voice matters, and help us deliver exceptional experiences to thousands of customers daily. No prior experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet key performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge training
- Support cross-functional projects to improve service workflows
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and basic computer navigation
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-centric mindset
- Availability for flexible shifts including evenings/weekends