Job Description
Join ConnectCare Solutions and transform your career with our revolutionary daily pay program! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences from our Louisville hub. Enjoy the financial flexibility of same-day pay while supporting diverse industries. Special Hiring Event for Illinois candidates – virtual interviews available!
Our modern, tech-forward environment offers comprehensive training, career advancement paths, and a culture that rewards dedication. Immediate openings with competitive benefits including health insurance, paid time off, and tuition assistance.
Be part of a team that values your work with daily pay options and celebrates your achievements. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in ongoing product training to maintain service excellence
- Support Illinois-based clients during dedicated regional service hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to navigate multiple systems while maintaining composure
- Flexibility to work evenings/weekends during peak seasons
- Must pass background check and drug screening
- Access to reliable high-speed internet for remote options