Job Description
Join our revolutionary daily pay program! LocalCare Solutions is immediately hiring Customer Service Representatives in Louisville, KY for contract positions with same-day earnings. No more waiting for biweekly checks—access your earnings within 24 hours of work! Our mission-driven team provides exceptional support to community members while offering unmatched flexibility and growth opportunities.
Perks of Daily Pay:
- Instant access to earned wages
- Zero hidden fees or waiting periods
- Flexible contract hours (20-40 hrs/week)
- Comprehensive training and certification
- Health benefits eligibility after 90 days
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and maintain accurate documentation in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet/exceed quality metrics (CSAT, FCR) in a fast-paced environment
- Participate in continuous improvement initiatives for service excellence
- Adhere to HIPAA/GDPR compliance standards
- Support community outreach programs during hiring events
Qualifications
- High school diploma/GED (college degree preferred)
- 1+ years customer service experience in BPO or healthcare
- Proficiency with Zendesk/Salesforce and Microsoft Office
- Strong conflict resolution and multitasking abilities
- Available for evenings/weekends during peak seasons
- Valid KY driver's license for occasional field visits
- Spanish fluency highly desirable
- Background clearance required