Job Description
Join our elite customer service team and experience the freedom of daily pay! Daily Pay Solutions is revolutionizing how professionals get compensated, and we're expanding our Minneapolis team. As a Customer Service Representative, you'll deliver exceptional support while enjoying next-day pay options – no more waiting for biweekly checks! Our state-of-the-art downtown Minneapolis office offers a collaborative environment with cutting-edge technology and comprehensive benefits.
Why Daily Pay Solutions Stands Out:
- Revolutionary daily pay platform – access earnings immediately
- Industry-leading benefits package (health/dental/vision)
- Clear career advancement paths
- Modern, tech-forward workspace
- Weekly performance bonuses
Our hiring event on October 5th offers same-day interviews for qualified candidates. Don't miss this opportunity to transform your career with a company that values your contribution and respects your time.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions in CRM system with 100% accuracy
- Proactively upsell products/services during customer interactions
- Meet/exceed KPIs for satisfaction, speed, and quality
- Collaborate with cross-functional teams on process improvements
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask across digital channels
- Strong problem-solving with analytical mindset
- Flexibility to work evenings/weekends as needed