Job Description
Join our dynamic call center team in Chicago as a Part-Time Customer Service Representative! We're seeking motivated individuals with excellent communication skills to provide exceptional support to our clients. Enjoy a flexible schedule with paid training and opportunities for growth. Our modern downtown office offers a collaborative environment where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient with computer systems and multitasking
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening